Royal Preston Hospital

My experience of the physiotherapy and orthopedic department has fallen well below standard. They had let me down, they want me to go to Blackpool Victoria hospital for a stand up MRI scan, I don't have a car and I am not able to cope with that long journey. I can only walk a short distance. I should be seen, if I was paying private they would be willing to see me. It is sheer neglect, it is totally wrong. My GP sent a referral and the hospital just send the referral back to my GP. I have been in contact with PALS, PALS have done their best under difficult circumstances they can only do so much they have tried their best but I am in pain and can only walk short distances. All other departments at Preston Hospital are fabulous but not Orthopedic and Physiotherapy departments.

I attended recently with a suspected heart attack and was seen immediately. The staff were exceptionally caring and made sure that my issue was stabilised. They made sure that my family were kept informed about the situation and they ended up referring me to Blackpool Victoria for further treatment. I would not be here without their help.

Preston hospital is a very good hospital, I have been for numerous appointments and i have never had a problem.

The staff are lovely, it is easy to get around and the doctors in the clinics are very good at their jobs. They really listen to you and care about your needs.

I was in the gynecology ward at sharoe green and the discharge team made me feel very pressured to leave. I understand they need the beds but i didn't feel well enough to leave. I felt i could have done without that part as the ward was brilliant with me and concentrated on me getting better.
I felt the discharge team kept pushing and pushing me to leave the ward and i did not feel well enough to do that.

I had such a lovely experience in the gynecology ward.
They were excellent and very good with the patients.
I felt no pressure or stress at all whilst i was in there and felt well cared for.

I used the occupational therapist at sharoe green unit and they were very good.
They rang me and kept me up to date with my care and what happens next.
They were very helpful and friendly.

I am not happy with this service, I had to go with my family member and they are autistic and non verbal. When we arrived they had fallen and hurt their back, the doctor was trying to make them lie down when they couldn't.
They sat in a chair for 3 days as the doctors didn't know what to do with them, they suggested an MRI but with them having autism that was not appropriate and the doctors wouldn't listen to me.
I did make a complaint and after the complaint it was found that there was a specialist SEN doctor onsite but they didn't use the doctor, instead they dragged this out for my relative and made them upset and uncomfortable.
They also messed up their medication when they were supposed to be split throughout the day they gave them all in one.

i cant thank this Centre enough
They are absolutely lovely
the care i received was incredible
they couldn't do enough for me
the staff are so good

when my relative was in the MAU there was one staff nurse and the rest were medical students. I don't understand how that can work when there should be more trained staff on the ward looking after the patients.

I had very bad service from RPH, my relative was treated very poorly and i had to intervene as the nurses didn't seem to know what was going on.