Minerva Health Centre

Blood tests at Minerva are becoming horrific, now they have opened up the walk-in clinic again. But I think it’s because they only put one phlebotomist on which isn’t enough with all the patients coming through the doors. The other day I went to Minerva sat down and in 20 minutes no one had gone in or had come out of the blood clinic. I don’t understand how you can have that many patients waiting at once there were around 30 people waiting for bloods but no one going in or coming out.

I am under the rheumatology team at Minerva Health Centre and they are incredible. They sort my appointment's, my blood tests and my medication delivery. They are excellent.

I have been having regular blood tests for a few years at Minerva and they used to send a blood book and blood form out to you. Now they have changed the way they do things which can be difficult. A few weeks ago I went for a blood test which was just after 8am, I turned up at 7:45 to find a queue had already formed outside. I joined the queue and when the doors open at 8am you have to wait now to book in go and get the blood form then book in the next blood test. I got to my blood test at 8:22 when my appointment was 8:05. The new system doesn't work especially when there are only 2 receptionists on and they are busy enough.

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